Solutions
Creating the Winning Culture: Keys to Success for Maximizing Efficiency and Improving Service to the Customer
Author/Moderator:
Arthur G. Pulis III, MBA
Publisher:
AICPA
Availability:
In Stock
Description
| Available Formats: | Text | See All |
In this period of global competition and rapid change, world-class organizations have learned two crucial things needed for success: excellent customer service and maximum efficiency. The most successful organizations have effectively established cultures where all employees are committed to these dual tasks: giving customers the ultimate in service and accomplishing this in the most efficient manner. Gain an understanding of organizational cultures and how to promote the team culture for maximum customer service and efficiency. Get detailed suggestions and models on how to change culture and formulate a team culture within the finance function.
Objectives:
- Understand why customer service and efficiency are key to success
- Explain the four different organizational cultures
- Learn how to improve efficiency and customer service in a team culture
- Recognize how all team members can work toward a common goal
Prerequisite: Management experience in accounting, finance or operations
Table of Contents
Excerpts
Videocourse Details
NASBA Field of Study:
Business Management and Organization
Level:
Intermediate
Recommended CPE Credit:
8
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Publications--10% discount
CPE Self-Study--20% discount
Each new future annual edition will then be automatically shipped to you at a 10% discount.
Text
Regular:
$186.25
AICPA Member:
$149.00
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To place an order by phone or for other assistance, please call 1-888-777-7077.